‘What’s that on your head?’
‘What do you mean, what’s on my head?’
‘That flashing light, it makes you look like a lighthouse’. Now she is really confused, he was the third or fourth person to say something like that in the last week.
‘John, what are you talking about, you’re making me nervous’. Jane shifts uneasily in her chair and unconsciously moves her hand to her head, touching her hair lightly. Nothing there.
‘Wow, don’t move so fast, you’re blinding me’. John holds up his notebook to shade his eyes. ‘They all talk about it you know, that thing’. Now he’s pointing at her. ‘It’s rather becoming I think, attractive sort of, in a strange lighty way’. He pauses for a moment, as if shielding himself again. His eyes squint, flick shut, then open again.
She decides in a moment of madness to play along with him. It’s been a tough quarter for the business and the financials were rough but they got there. Everyone is more relaxed now as they come to year end. And John is after all one of her star performers, able to find solutions when others give up, always hitting deadlines and able to manage budgets easily.
‘So, I have a light on my head do I? Let’s guess….. rotating every thirty seconds by the look of how often you’re shading your eyes and maybe a fog horn too for bad weather?’ A slightly cynical, but indulgent look is in her eyes and she warms to her theme. ‘And it acts as a deterrent, keeping people off the rocks, away from difficulty, away from me’. She squeezes one eye shut and the other eyeball stares at him across the desk.
‘Close, very close. Actually you’re pretty near, but you’ve taken the metaphor off beam slightly’. He chuckles at his own half joke. ‘No, whatever that thing is on your head, and to be honest I’m not sure what it is’. He leans forward to get a better look, sips his coffee, then sits back. ‘It’s very attractive to some and makes them come towards you. The light is interesting and stimulating. To others it seems to warn them off, or to take care around you, maybe watch out, just be more vigilant, sharper, ready for the unknown’.
Jane listens carefully. Although the conversation with John was completely loopy, it also felt normal and okay. After all, they often had wide ranging discussions on all sorts of subjects in their regular one to ones. Not just the usual business questions and issues. She always looked forward to this hour in the week, knowing he would bring interesting topics, maybe philosophical, ethical, certainly unusual. They had began the development of their new high performance culture out of one discussion, challenging each other on ‘why is that important’ over a lunch break one day. She looks at him directly, he blinks occasionally but holds her gaze.
‘So, does this light scare you?’ she asks while absently mindedly folding up her sheet of preparation notes, first in half, running her thumb down the crease. Then again, until just small square of paper is sat in front of her.
‘Nope, well….’ he considers his answer carefully, twisting his head slightly to the left looking up for inspiration and the right words. ‘No, mostly, maybe ninety five percent of the time I find what you say, the way you challenge, the ideas you have, your vision, are all inspiring, uplifting, powerful’. He rubs his chin as he speaks, choosing his words as though on delicate ground.
‘And the other five percent?’ She can’t stop herself from asking, leaning forward looking at him over her reading glasses, which are perched half way down her nose. ‘And, before you answer, I’m speculating your five percent might be very different percentage for some others in the team?’ Now it’s her turn to incline her head in that way John knows is a message to tell it to her straight.
‘Okay’. He pauses, not through fear or worry, rather he wants to be as much help as possible. “Yes, the percentages vary. Some of the broader team are nervous of you, particularly on a bad day’. He smiles remembering a recent offsite meeting. Somehow there had been confusion, misunderstanding and Jane had had a ‘moment’. Nobody, including John had wanted to put her right in that session. Or indeed later, he reflects.
Jane looks at him hard, pushes back her seat which squeals as it slides across the wooden floor. She can hold the room at a conference, take a large audience with her. It isn’t just the words, it’s her natural presence, a leadership authority. Now she fills the space in the small meeting room, her eyes on laser beam mode and John knows only the truth will do. He screws up his face, pondering on the right words, but is cut off just as the first syllable emerges from his lips.
‘So, on a good day, this light, this supposed light on my head’. She places her hands on the top of her hair finds nothing and grins reassuringly to herself. ‘This light helps people, shows them the way, warns them of danger, helps them on their way, encourages them, brings out the best’.
He’s nodding, goes to speak but she is on a roll. ‘But that’s a good day. A bad day, a five percenter for you, more for others…..maybe like at that offsite?’ She pauses to reflect, he grins. ‘I am shitty, difficult, horrible, demanding, a bit of a bully perhaps?’ She gives him time to answer, as she stands up, turns her back and goes to the side table and pours them both a glass of water.
‘Yes, just like that greek mythology story about the siren. You know where the captain has to tie himself to the wheel to not be dragged toward the sound and stay on track. Well a version of that anyway’. He’s grappling to find a way to describe it all and in a useful way. ‘Well a bit different maybe. Your light has powerful impact. It’s always there, always shining, attracting or repelling people’.
‘So, I have to change do I? Here we go, more feedback. Go on give it to me, why not. More change the team wants me to make. Why me hey, me again’! Her voices rises, her face reddens slightly. She is leaning toward him, the light above her head seems be shining brighter, he can feel the heat from the lamp. It takes all his strength to look up at her.
He stands too, it seems to help. ‘No actually I don’t think you need to. Me, them, us, the team, whoever, we need to be stronger in your light, accept that’s part of our role, to challenge you, to not be afraid’. John stops, waiting for a reply, but she doesn’t speak, just looks at him and the light feels just little cooler, or is it more diffuse, less intense. ‘But you do need to be aware of your impact, the length your light spreads, the power, the wattage, the lumens’. He stops and enjoys his little metaphor, so he almost misses the mumbled ‘smart arse’ and they both stop and smile together.
‘So, smart arse’ She enjoys saying it loudly, knowing he won’t take offence. ‘What do I do with this light, what’s your feedback? I know I have an impact for good and sometimes bad’ she rubs her nose, knocking her glasses to one side. ‘And I’m not going to stop that and I don’t think you or others want me too either do you?’
He shakes his head. ‘Nope’, well certainly not for me. Working for you has been fantastic, a challenge, stretch, the best job by far for me. Thank you’. There is a quiet pause and they look at each other.
‘I think all you need to do is be aware of the brightness of your light and on bad days, watch out. Or maybe on those days just say that it’s a bad day, we all have those. Do your best to keep your light bright, clear for everyone to see, the clarity and direction you bring to situations is great. Know your bright light will attract some, put off others, but if the work you are doing is right, more will come toward you than move away. People do that now, I see that happening’.
‘So, let me be clear’. Jane takes a gulp of her water. ‘I have a bright light’. She pats the top of her head. ‘It has a powerful impact. Some are drawn to it and it helps and guides them, others are frightened and move away’.
‘And some are scared, but still move towards you, because they can and want to grow and change. And a lot of the team are a bit like that’. John adds in.
‘So, I need to …..One, be aware of my light’ she points dramatically above her head. ‘It’s a key necessity of good leadership’. ’Two, I need to watch myself on a bad day because my light and my fog horn still impacts but has the potential to be damaging’ John nods. ‘And Three….’. He knows there has to be a third point. The power of three seems to have a magical influence in this business. Three key strategic initiatives, three key actions from any meeting, three feedback points. He sits up in his chair waiting but she doesn’t go on.
‘Actually, the third point isn’t yours but ours’ John adds in. ‘We have to face into the light, face the brightness, the intensity, hear the fog horn and decide if we do need to change course, head in a different direction. Or maybe face into the heat and noise and see if you are right or wrong, be willing to challenge, to make our own light and fog horn brighter and noisier’. He stops and looks at her for a reaction, but her head is down writing all three points on her tablet. John does the same on his mobile.
‘Okay just to finish the analogy’ she smiles broadly at him. ‘Wouldn’t it be great to have lots of lighthouses in the business, flashing their messages, their intent to others’. She taps her finger on the screen impatiently.
‘Actually boss, you do have, part of what you do everyday is build lighthouses.
Post Script
Take a few minutes to reflect on your own lighthouse:-
1. Are you aware of the power and strength of your light (and fog horn!). What impact does this have on others around you?
2. Do you notice a difference on ‘good’ or ‘bad’ days? How consistent are you with your presence, communication and leadership?
3. Who are other lighthouses in your organisation? What can they learn from you? What can you learn from them?
4. How much maintenance does your own lighthouse need? Are you meeting with other leaders outside your business and bench marking ‘best in class’ on your leadership? What workshops or programmes might help you to develop further in the year ahead?